dd44's Privacy Policy — Your information is safe with us
This policy contains a full explanation of how your personal information is collected, used, and kept secure on the dd44 platform.
Introduction and Purpose of the Policy
dd44 is a reliable online gaming and betting platform serving users in Bangladesh. We place the highest importance on our users' privacy. The purpose of this Privacy Policy ("Policy") is to clearly inform you about what information dd44 collects from you, how that information is used, and what measures we take to protect your information.
By creating an account, logging in, making a deposit, or using any service on our platform, you are considered to have read this policy and accepted its terms. We may update this policy from time to time, and you will be notified appropriately of any changes.
What Information We Collect
2.1 Personally Identifiable Information
When you create an account or use services on dd44, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Financial transaction information (related to bKash, Nagad, Rocket, or bank accounts)
2.2 Automatically Collected Information
When you browse our site, our system automatically collects certain information, such as:
- IP address and device type
- Browser and operating system information
- Time and date of site access
- Information about which pages you visited
- Cookies and session data
2.3 Transaction-Related Information
A history of your deposits, withdrawals, and betting activity is stored. dd44 uses this information to provide you with reliable service and to resolve any disputes.
Purpose of Information Use
dd44 uses the information it collects from you for the following purposes:
- Account management: Creating and maintaining your account and verifying your identity.
- Financial transaction processing: Processing deposit and withdrawal requests. All our payment methods — bKash, Nagad, Rocket, and bank transfer — are operated through secure channels.
- Customer support: Resolving your issues through 24/7 live chat and email support.
- Fraud prevention: Detecting and preventing unauthorized access, suspicious transactions, and fraudulent activity.
- Service improvement: Analyzing your experience to improve the quality and functionality of the platform.
- Notifications: Keeping you informed about relevant promotional information and site updates (only with your consent).
- Age verification: Confirming that the person using the service is 21 years of age or older.
Sharing Information with Third Parties
dd44 does not sell, rent, or transfer your personal information to any third party without authorization. However, information may be shared in the following limited circumstances:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and approved banks to complete financial transactions.
- Technology partners: Trusted technology service providers that assist in operating our platform, who are bound by strict confidentiality agreements.
- Legal obligations: Information may be disclosed in compliance with applicable law in response to a court order or a lawful demand from a competent authority.
- Fraud prevention: To ensure the security of the site and to assist in investigating fraudulent activity.
Data Security Measures
dd44 uses industry-standard security technology to keep your personal and financial information secure:
- SSL encryption: All connections on the site are encrypted with SSL (Secure Socket Layer) technology, which protects your information from third-party access during transmission.
- Encrypted data storage: Sensitive information stored on servers is kept in encrypted format.
- Access controls: Only authorized personnel can access your information for specific purposes.
- Firewall and intrusion detection systems: Advanced security systems are in place to prevent unauthorized access and cyberattacks.
- Regular security reviews: Our security systems are regularly audited and improved.
However, no method of transmitting information over the internet or storing it electronically is completely secure. We use all commercially reasonable methods to protect your information, but we cannot guarantee its absolute security.
Cookie Policy
6.1 What are cookies?
Cookies are small text files stored on your device when you visit dd44. They help the site remember your preferences and improve your experience.
6.2 Types of cookies we use
- Essential cookies: Ensure the basic functionality of the site — such as maintaining your login session.
- Performance cookies: Help analyze and improve site performance.
- Preference cookies: Remember your language and other preference settings.
6.3 Managing cookies
You can disable cookies by changing your browser settings. However, disabling cookies may cause some features of dd44 to not work properly.
Data Retention Period
dd44 retains your information only for as long as necessary. Specifically:
- Account information is retained while your account is active.
- Even after an account is closed, certain information may be retained for a reasonable period due to legal obligations or the need to resolve disputes.
- Transaction records are kept for a period determined by financial regulatory requirements.
- Marketing preference information is retained until you withdraw your consent.
Your Rights
As a dd44 user, you have the following rights over your personal information:
- Right to access: You can find out what information dd44 holds about you.
- Right to rectification: If your account contains any inaccurate or incomplete information, you can request that it be corrected.
- Right to erasure: In certain circumstances you have the right to request the deletion of your information, though some information may need to be retained due to legal obligations.
- Right to restrict processing: In certain circumstances you can request that the use of your information be limited.
- Right to opt out of marketing: You can unsubscribe from promotional notifications at any time.
- Data portability: You can request to receive your information in a structured, readable format.
To exercise any of the rights above, contact us at [email protected].
Protection of Children and Minors
dd44 strictly does not provide services to anyone under the age of 21. We do not intentionally collect any personal information from anyone under the age of 21. If you are aware that a minor is using our platform or has provided their information, please notify us at [email protected]. We will take the necessary action immediately.
Policy Changes and Updates
dd44 reserves the right to amend and update this privacy policy as needed. For any significant changes:
- A new "Last Updated" date will be published at the top of the policy.
- Registered users will be notified by email where necessary.
- A special notice may be displayed on the site for important changes.
Continued use of the site after changes are made will be considered as your consent to the new policy. We therefore recommend visiting this page regularly.
Third-Party Websites and Links
The dd44 platform may occasionally contain references to other websites. dd44 is not responsible for the privacy policies or data collection practices of third-party websites. We recommend reading the privacy policy of any third-party site before visiting it.
International Data Transfers
dd44 primarily serves users in Bangladesh. For certain technical services, your information may be processed or stored on servers in other countries. In such cases, we ensure that the standard of data protection follows internationally recognized security standards and that your information remains secure everywhere.
Have a question about privacy?
Our 24/7 support team is always ready to help with any questions or requests regarding the protection of your information.